{"id":1064,"date":"2022-05-26T23:24:43","date_gmt":"2022-05-26T17:54:43","guid":{"rendered":"https:\/\/vishnugoyal.com\/?p=1064"},"modified":"2022-05-26T23:25:28","modified_gmt":"2022-05-26T17:55:28","slug":"d2h","status":"publish","type":"post","link":"https:\/\/vishnugoyal.com\/d2h\/","title":{"rendered":"Another lesson in worst customer experience & service, this time from D2H"},"content":{"rendered":"
\n
\"Another
Another lesson in worst customer experience & service, this time from D2H – No Sugar Coated by Vishnu Goyal<\/figcaption><\/figure><\/div>\n\n\n

At home, my parents love to see the daily news at 21:00. D2H was at work, quite well.<\/p>\n\n\n\n

One evening, my parents turned on the TV. And found that news channels have just vanished from the list. <\/p>\n\n\n\n

My mother asked me to have a look. First, I checked if there was any issue with the payment because subscription companies are damn right serious about their payments. Payments were all set.<\/p>\n\n\n\n

Next, I logged into the D2H website, which, by the way, is too terrible for 2022.<\/p>\n\n\n\n

Anyway, in the D2H account, there were more than 100 combos, and I just got lost into browsing the plans. Too complex to select the right plan for you. Looks like no one in the D2H design team ever read about choice overload!  <\/p>\n\n\n\n

Next, I tried to call their support number, which would just not ring!<\/p>\n\n\n\n

Next, I found their support email ID and wrote an email, hoping for a response.<\/p>\n\n\n\n

Next day, I woke up to an automated email from D2H recommending me to go the Jungle of their support forum articles and do some time pass there. It was like, “Your news channels are not there! So what? Do we care for one customer when we have got millions!”<\/p>\n\n\n\n

Well, next, I arranged a call with some local cable guy and asked him to remove the D2H and replace it with their service.<\/p>\n\n\n\n

Local expert was really an expert and got the setup done in less than 30 minutes. News channels were back, and my parents got their fav 21:00 news show back; happy!<\/p>\n\n\n\n

Next day, the D2H team called multiple times requesting to re-establish the connection. I believe that was too late. No?<\/p>\n\n\n\n

Lesson: Do I need to write a takeaway? Nope. You are smart enough to figure it out, mate!<\/p>\n\n\n\n

P.S. Team\u00a0MyOperator<\/a>, maybe D2H could use your cloud telephony services and save many customers like me.<\/p>\n","protected":false},"excerpt":{"rendered":"

A short tail of losing and getting back evening news show and lessons from D2H in how not to do customer service!<\/p>\n","protected":false},"author":2,"featured_media":1065,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[9],"tags":[],"yoast_head":"\nLesson in worst customer service from D2H - Vishnu Goyal<\/title>\n<meta name=\"description\" content=\"No Sugar Coated by Vishnu Goyal: A short tail of losing and getting back evening news show and lessons from D2H in how not to do customer service!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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